Posts Tagged ‘crisis management

03
Mar
10

Moving forward in crisis

moving forward in crisis

Tylenol®. Jack in the Box®. Enron®. WaMu®. Not only has each of these brands weathered crises of varying complexity and severity, but each firm negotiated its respective crisis with a degree of insight that resulted either in surprising success or utter failure. Today, few consumers dwell on Tylenol’s cyanide tamperings of the early 1980s. Fewer yet would have trusted their investments with Washington Mutual as the financial crisis unfolded last year. In a business landscape where crises steadily smolder, Toyota® is but the latest firm to land in the brand firestorm.

Brand crises can transform a company in inalterable ways, since a brand name serves as more than just a product identifier. For most companies, brands are repositories of years of strategic effort and company integrity. A successful brand conveys far more than a simple message about product efficacy. It carries a deeper promise to provide a consistent, safe user experience from one usage to the next. Effective brands transcend the label and become symbols of the trust and reliance that consumers put into the company. Continue reading ‘Moving forward in crisis’




about neena gupta needel

In marketing, a brand touchpoint refers to every opportunity a company has to impress its brand upon its consumers. I hope my thoughts on these pages will help to connect my ideas with others who share a passion for marketing and communication.

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 3 other followers